Pastors are calling it the 'blueprint of customer service for churches'.
With over 100 pages of content this book is the go-to manual for providing outstanding customer service.
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We think friendliness equates to hospitality and that’s not always the case. You can be friendly and not hospitable. You can speak and shake someone’s hand and not be hospitable.
Just as in any business, your success begins with your people and the hospitality or customer service they deliver.
Chapter 1: WOW! Your Guests
Chapter 2: The ‘WHO’ of WOW! Your Guests
Chapter 3: The ‘WHERE’ of WOW!’ Your Guests
Chapter 4: WOW! Creativity and Visitor Care
Chapter 5: How to Put Together Your FIRST IMPRESSION Team*
Chapter 6: WOW! Beyond the Four Walls
Chapter 7: Building a Culture of WOW! Your Guests
Chapter 8: Church Safety and Crisis Management
-Also includes 9 pages of valuable survey's, strategies and developmental tools in the Appendix.
*Specific instructions and creative ideas for the following First Impression Teams:
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